Social Connection

Staying Connected

Social connection is important for sustaining our sense of feeling cared for, supported, and listened to. The relationships that we have with our family, friends, and co-workers contribute to our well-being – physically, emotionally, and mentally. Interacting with others can reduce feelings of anxiety and depression. When we feel socially connected, we may respond with more care and understanding for others and receive the same care and understanding in return, which supports our wellbeing. We may even feel better about ourselves overall. Not only can being connected to others improve your self-esteem, it can also positively influence how you respond when your emotions have been triggered.

In addition to the worry and fear that accompany COVID-19, there is also significant stress associated with social distancing and isolation. Positive interactions from our supportive relationships improve our mood and reduce the negative impacts of stress and anxiety. Without being able to engage in our regular social activities and events, we are at an increased risk of mental health issues.

This is why it is important to spend time building and maintaining strong social relationships with your friends, family, co-workers, residents, and students despite the pandemic.

Positive interactions from our supportive relationships improve our mood and reduce the negative impacts of stress and anxiety.


Connecting Through Communication

Taking the time for authentic discussions can be an energizing experience. And the pay-off is two-fold because it also benefits the person you are speaking with!

Talking with someone about your experiences, worries, and concerns is one of the most effective ways to reduce stress. This is especially true if the person you talk to is, or has been, in the same situation as you. Try connecting with your co-workers about your changing work environment, the stresses you are experiencing together, and your feelings about them. You can start a conversation with a colleague by asking them how they are coping and encouraging them to share with you.

It will do everyone some good.


Being a Good Communicator

There are many techniques that you can use to promote a meaningful conversation. Remember, talking is only half of your job! Listening is the other half. When someone is sharing their feelings and vulnerabilities with you it is especially important to listen actively, so the other person feels supported and understood.

To learn more about being an emotionally present and active listener, check out this link from MindTools: Active Listening – Communication Skills Training from


Show You Care

Put away your phone and any other distractions so you can focus your full attention on the other person and what they are saying.

Being willing to show your vulnerabilities invites trust into the relationship. If you share your weaknesses or fears, it is more likely that the other person will too.

Feeling overwhelmed, fearful, and unsure in times like these is normal. If someone shares that they are feeling things like this, tell them it’s okay and that they are not alone. Avoid diminishing or trivializing their concerns – even if they seem small to you, they are important to the other person.


Respond Thoughtfully

Open-ended questions usually start with Why? What? or How? and require more than a yes or no answer. They show your interest in what the other person is talking about and invite them to share their experiences. To learn more about the importance of good questions and how to pose better open-ended questions, check out this guide from the Harvard Business Review: How to Ask Great Questions (

It’s okay to smile and laugh – even when times are tough. It is a great way to combat stress and anxiety while improving your mood and resiliency.

Empathy is a technique where you try to share the feelings of another person which can help make that person feel supported, heard, and understood. To learn more about empathy and how to use it as a tool for improved communication, check out this detailed article from ThoughtCo: Empathy vs. Sympathy: What Is the Difference? (

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Be Respectful

Giving unsolicited advice can be interpreted as insensitive, even if you have good intentions. It’s best just to listen and be supportive as the other person works it out on their own.

Did you know that the majority of what we communicate to one another is non-verbal? Paying attention to your tone of voice and body language can go a long way.

If it seems that the person you are talking to is feeling uncomfortable or doesn’t want to get into a certain topic, don’t pressure them. They should only share something if they want to.


Show Appreciation

Practicing gratitude can reduce negative emotions and increase resiliency. Saying something like “thank you for sharing and listening” or “our conversations mean a lot to me” at the end of a discussion can be a nice way to wrap things up.

Web Resources

For more information, we have compiled a list of resources to help you stay connected during these difficult days.

Mental Health in the Workplace during COVID-19

This guide suggests healthy ways to manage stress and anxiety so you can better take care of yourself, support others, and be more productive at work.

Canada Life – Workplace Strategies for Mental Health

Workplace Strategies for Mental Health is a leading source of free practical tools, tips and training materials designed to help employees and employers prevent and manage mental health issues in and out of the office. Resources address enhancing workplace culture and leadership, change and conflict, managing performance and stress, planning to return to work or retire, and more.

VIDEO – Empathy Vs. Sympathy (Dr. Brené  Brown)

When it comes to interpersonal communication, one of the questions we hear a lot is “What’s the difference between sympathy and empathy?” In this video, Dr. Brené Brown for one of the best explanations of empathy vs sympathy, and why empathy is so important.

Printable Resources

Communication and Problem-Solving Skills

Written for family members of those who are dealing with a mental health issue, Module 3 of the Family Toolkit offers detailed information about communication skills that apply to all types of interactions.

Effective Communication – Improving your Social Skills

This website offers information about the benefits of engaging in conversation and how to develop your communication skills.